This Privacy Notice governs the information collection, use, protection, storage and disclosure practices for the Website including our listings from third party marketplaces such as eBay or our Facebook marketplace listings.
This Privacy Notice describes how the website, www.volvosaabbreakers.com, will collect your data, how we use your data, what personal data we collect, who we share your data with, how we ensure your privacy is maintained and your rights relating to your personal data.
We will use your data to review and improve the accuracy of the data we hold and improve your experience on our Websites including third party websites as well as measure the effectiveness of marketing communications, promotions and offers.
We are committed to maintaining the security of your personal data and respect your privacy rights under the Data Protection Act 2018 & General Data Protection Regulation (EU Regulation 2016/679), ("GDPR"), and the EU Data Protection Directive (Directive 95/46/EC) the data controller.
Please read the following carefully to understand our commitments regarding your personal data and how we will secure the information we collect from you and other sources.
Information you provide us by filling in forms on our Websites, www.volvosaabbreakers.com, including third party Websites such as Ebay or Facebook. This includes information such as your name, telephone number and email address and if you contact us by phone, email or otherwise we may keep a record of it for training and quality control purposes.
Under The Data Protection Act 2018 any personal or confidential information disclosed to us by telephone shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are generally deleted within 12 weeks after the recording was made.
We may ask you to complete surveys or research that we use for research purposes.
Information when you complete a transaction through our Websites including our third party websites such as Ebay and our Facebook marketplace listings. This DOES NOT include your bank account details and will include the likes of invoice numbers and transaction ID.
We will collect details of your visits to our Websites including, but not limited to, traffic data, location data, weblogs and other data collect browsing, transactional and behavioural data from you to improve the experience on our Websites and to provide you with a personalised online buying experience.
We collect information about your browsing device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is anonymous statistical data about your browsing actions and patterns and does not identify any individual.
We collect information using Cookies collect any personal information which you allow to be shared that is part of your public profile on a third party social network. Learn more about cookies here.
We may collect personal information about you from sources outside our business such as public databases, our suppliers, our trade customers, third party delivery companies, joint marketing partners, social media platforms, from people with who you are friends or otherwise connected on social media platforms, as well as from other third
How and why we use your informationTo provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To ensure that content from our Websites is presented in the most effective manner for you and for your browsing device.
To carry out our obligations arising from any contracts entered into between you and us. For example, we pass your contact details to our courier partners who may contact you via email, text message or a telephone call to confirm delivery of your order.
Where you use our Click and Collect service, we will notify you via text message or a telephone call to advise you when your order is ready to be collected by our branch. We may notify our suppliers of your details for any warranty purposes.
To carry out our obligations arising from any contracts entered into between you and us and any third party Websites including Ebay or Facebook marketplace listings.
Where you may have credit terms with us for payment of goods we may pass your details on to third-parties; other independent third parties to allow you to participate in interactive features of our service to enhance your experience whilst using our Websites; and notify you about changes to our Service.
If you are an existing customer, we will only contact you by electronic means (email or telephone) with information about goods and services that we offer. If you have consented we will contact you in accordance with your consents.
We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any personal harm to you. It is in your vital interests for us to use your personal information in this way.
Our Websites or marketplace listings may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and we are not responsible for their privacy statements. Therefore, when you leave any of our Websites, we strongly encourage you to read the privacy statements of every website you visit.
DISCLOSURE OF YOUR INFORMATIONIn order to make certain services available to you, we may need to share your personal data with third parties. This will be particularly necessary in the case of third-party providing services such as the fitment of goods as in clause 4.5.2
We may disclose your personal information to:
our trusted service providers acting on our behalf who provide services such as: web hosting, web analytics and integration, customer service web chat and ticketing, order fulfilment, data analysis (including data personalisation), infrastructure provision, email marketing data, review sites of our services, auditing services and other services to enable them to provide services;
our third party collection and recovery agencies;
our third party courier companies who delivers your orders (such as DHL);
other selected third parties if you are a new customer and you have consented to this;
our affiliate Websites that may use your personal information in the ways set out in the "how we use your information section" above or in connection with products and services that complement our own range of products and services; and
third party suppliers who manage our secure payment platform and credit card processing from time to time (such as PayPaL).
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we substantially sell all of our business assets or are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
International TransfersIt is sometimes necessary for us to share your data outside of the European Economic Area (EEA). This generally occurs when our service providers are located outside of the EEA or you are based outside of the EEA.
If this happens, we will ensure that the transfer will be compliant with the relevant data protections laws including the GDPR.
Our standard practice is to use standard contractual clauses approved by the European Commission for such transfers. Where the standard contractual clauses are not used appropriate security technical measures, contractual will be in place and if applicable the service providers have signed up to the EU-US Privacy Shield which is a framework designed to protect the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes
ChildrenThe Service is intended for users over the age of 18 and is not directed to children under 18 (“Children”). We do not knowingly collect personal information from Children. If you become aware that a child has provided us with personal information without parental consent, please contact us at by using the contact information in section 11 (Privacy Questions) at the bottom of this Notice, and we will take steps to remove the information and terminate the child's account.
HOW DO WE PROTECT YOUR DATAWe are committed to keeping your personal data safe and secure and employ a number of security measures such as:
We ensure our Websites and data is supported with TLS 1.2 technology using RSA 2048-bit security standard and/or other appropriate standards from time to time;
Monitoring and auditing our service providers to ensure they have an adequate level of protection as required under the PCI DSS;
All credit and debit card payment transactions are initiated on our Website via our online shopping basket;
All information you provide to us is stored on our secure servers. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATAThe personal data that you provide to us in order to purchase goods, or that is provided to Workshops fitting our goods on your behalf, other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.
All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.
In general, we only rely on opt-in consent as a legal basis to contact (and allow for selected third parties to contact) new customers by electronic means and/or send direct marketing communications via email or text message to new customers.
You have the right to withdraw your consent at any time.
The following table describes what categories of data we process for what purposes, and on what legal basis we rely on:
YOUR RIGHTSRight to review: where you request access to your personal data (“Access Request”) and we are unable to deal with or fulfil such an Access Request, we will provide you with a reason as to why. You can also exercise Access Rights at any time by contacting us.
Our Websites may, from time to time, contain links to and from the websites of our third party partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites should have their own privacy notices/policies and that we do not accept any responsibility or liability for these third party websites and the notices/policies.
Please check these notices/policies before you submit any personal data to these websites.
HOW LONG DO WE KEEP YOUR DATA?We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our procedures to manage data retention is to retain customer data for 7 years or longer to support some of our parts warranty.
The email marketing unsubscribe function will remove your details from marketing lists and confirmation of your removal will be sent to your email address.
Data back-ups can take up to 60 days to remove specific data from the system.
We will take reasonable steps under Article 17 of the GDPR to meet data subject requests.
CHANGES TO OUR PRIVACY NOTICEWe will occasionally update this Notice, in our sole discretion. When we post changes to this Notice, we will revise the "Issue Date” at the bottom of this Notice in order to notify you of changes. We recommend that you check the Service from time to time to inform yourself of any changes in this Notice or any of our other policies.
If you do not agree to any update, please do not use the Service; by continuing to access or use the Service after a change to this Notice becomes effective, you agree to and accept the revised Notice as of the Notice Issue Date.
If you have any questions about how we use your personal data that are not answered here, email: if you want to exercise your rights of Access Rights regarding your personal data, please contact us here www.volvosaabbreakers.com/contactus.
Privacy Notice Date: July 2020